Home / About Keithley / Privacy Statement


Privacy Statement

Document Actions
Keithley Instruments, Inc., (Keithley) aims to give visitors to our web sites a greater measure of confidence in the privacy and security of the information they choose to share with us. Keithley has created this Privacy Statement to outline how any information you provide will be handled and to demonstrate our commitment to privacy. Your right to privacy and data security is a primary concern to us.

When you visit any Keithley web site, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide to us during a visit to any of our web sites.
  • Information Gathering and Usage
  • Cookies
  • Managing Your Information
  • Syndication Information
  • Security
  • Contact Keithley
  • Notification of Change

Information Gathering and Usage

Keithley gathers information about you from data that you provide through such things as optional or mandatory registration, online surveys, and contests. The types of personal information collected can include your name, mailing address, phone number, e-mail address, transaction, and credit card information. We may also ask you to provide us with demographic information such as your job function, industry, application, contact preferences, or experience with our products. Keithley may enhance or merge your information that is collected on our site with other operational data, as well as data from third parties, for purposes of marketing products or services available to you. Such information enables us to better tailor our content to your needs. The information you provide will be used to support your professional relationship with Keithley and our products. Among other things, we want to help you quickly find information on Keithley web sites and alert you to information about our products, services, and programs. We also use this information to help you complete a transaction and, in some cases, to contact you for market research.

Links to Other Sites

This web site contains links to other sites that are not owned or controlled by Keithley. Links to other sites will open in a new browser window. Please be aware that Keithley is not responsible for the privacy practices of these other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies only to information collected by Keithley's web sites.

Message Boards/Forums

This web site may make forums and message boards available to you. Please remember that any information that is disclosed in these areas becomes public information. You should exercise caution when deciding to disclose your personal information.

Electronic Newsletters

Keithley offers electronic newsletters free of charge. We do not spam, sell, or rent e-mail addresses, and every e-mail that you receive from Keithley includes an easy unsubscribe.

Ad Server Companies

We do not partner with or have special relationships with any ad server companies.


Keithley offers contests in which we request certain personal information. At a minimum, the required information includes name and e-mail address. In some cases, answering survey questions about a range of technical interests and personal data may be required. The information gathered in the entry form is used to verify the entrant's identity and eligibility, to contact winners or prize recipients, and to market and sell our products. Because the rules and terms of each contest can vary, all information about each contest is clearly posted during the event.

Forward to a Friend Feature

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and e-mail address. Your e-mail address will appear as the sender of the e-mail, and we will automatically send your friend a one-time e-mail invitation to visit Keithley's site. Both your e-mail address and the recipient's e-mail address will not be used for any other purpose except to facilitate the sending of this one-time e-mail to your friend. Keithley stores this information for the sole purpose of sending this one-time e-mail and tracking the success of our referral program.

Log Files

Like most standard web site servers, Keithley uses log files to automatically log information such as Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We log this information to analyze trends, administer the site, track user movement in the aggregate, and gather broad demographic information for aggregate use. For areas of our site that require registration, we log the user's e-mail address and specific information concerning the user's activity on the site. This information may be tied to the user's other personal information, and, if so, it is used to support the user's professional relationship with Keithley and our products.


Cookies are used to enhance your experience on our sites by allowing us to tailor our content based on your interests. A cookie can contain information such as user ID or preferences, which the site uses to personalize content and track the pages you've visited. We don't track your personal, identifiable information through cookies unless you choose to provide this information to us (for example, by registering or logging onto our site.) In the case of registering or logging on, we track information necessary to be able to follow-up through contacting you. Most browsers are initially set to accept cookies, but you may be able to change the settings to refuse cookies or to be alerted when cookies are being sent. Although rejection of cookies will not interfere with your ability to interact with most of our site, you will need to accept cookies if you choose to enter areas of our site that require registration or login.

Some of our business partners and software vendors use cookies on our site (e.g., for site analytics). While Keithley strives to protect the private information of our site users and thoroughly reviews the security and privacy practices of our site partners, we have no access to or control over these cookies. As such, this privacy statement covers the use of cookies by Keithley web sites only and does not cover the use of cookies by any business partners or software vendors.

Information Sharing

Keithley will not share, sell, or rent your personal information for promotional purposes and will not disclose your personal information to outside organizations unless they are affiliated with Keithley. Distributors, rental partners, affiliates, contractors, or other business partners of Keithley who have access to your personal information use the information in connection with your customer relationship with Keithley and our products. Contractors use the information to fulfill Keithley's requirements for such things as processing credit card purchases, shipping goods to customers, and providing information to potential customers.

Legal Requirements

Keithley may be required to disclose personal information in response to a court order or other legal requirement.

Managing Your Information - Information Correction and Updating

Keithley offers you access to your submitted information, such as registration data, so that you can review and revise it as necessary. To preserve your privacy, we also make reasonable attempts to verify your identity in connection with giving you access and permitting you to make revisions to submitted data. In most cases, the most efficient means of accessing and revising your submitted data is through the web page used for its initial entry. You may unsubscribe to any of our electronic newsletters by following the instructions provided in each electronic newsletter or by e-mailing info@keithley.com. You may also update your profile and communication preferences clicking "my preferences" once you’ve logged in.

Ad Server Companies

Keithley does not partner or have special relationships with any ad server companies.

Syndication information

Please read the following before contacting us if you wish to use any print or online content. In many cases, it's not necessary to contact us for permission. If you still have questions, contact us at www.keithley.com/company/contact.

Academic Use

Whenever academic organizations use Keithley content online for academic purposes, please provide a link to the sourced material on Keithley's web site. No permission is required if academic organizations reproduce our content free of charge to viewers, provided that Keithley is clearly credited as the source. We will charge for reprinting our articles in textbooks and examination papers. Contact Keithley at info@keithley.com with details.


Students may quote short extracts of our content for their school/college coursework, as long as Keithley is clearly credited and/or a link is provided in any electronic documents.

Web Reuse/Linking

If you wish to use our content on your website or blog, you may reproduce up to 200 words as long as a link back to the original content on Keithley's web site is provided. No permission is required to do this. You may not breach our copyright by publishing any of our content in its entirety, either in print or online, without permission.


We are able to syndicate our in-house graphics/diagrams for reuse. If you would like to syndicate a graphic/diagram in print or online, please contact Keithley at info@keithley.com Please supply details of the graphic/diagram, the name of the related article, issue date (if in print), a link to the graphic/diagram and article (if online).


Keithley operates secure data networks protected by industry-standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information that you provide. Any particularly sensitive information, such as a customer's credit card number collected for an e-commerce transaction, is encrypted prior to transmission using secure socket layer (SSL) technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive for commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on Keithley's web sites, you can e-mail us at webmaster@keithley.com.

Children's Privacy Protection

Keithley's web sites do not target and are not intended for children under the age of 13. We will not knowingly collect personal data from children and will delete such data upon discovery.

Sale of Business

Keithley may transfer personal information to a third party that acquires a business from Keithley where the information is provided as an important asset of that acquired business. You will be notified of the transfer in accordance with our Notification of Change procedure outlined at the end of this policy.

Contact Keithley

For Privacy Policy questions, e-mail webmaster@keithley.com or via postal mail at: Keithley Instruments, Inc. 28775 Aurora Road Cleveland, Ohio 44139

Changes in this Privacy Statement

This statement was last updated on January 30, 2013. If we decide to change our Privacy Policy, we will post those changes to this privacy statement and other places where we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our home page.