Compare Contracts
Document Actions
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Agreement Type
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Technical Telephone Support
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Software Updates and Field Change Orders
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Spare Parts Shipping
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Calibration and Preventative Maintenance
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Labor and Expenses
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Response Method
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Service Plus* |
Provided by Field Engineer in < 2 hrs |
Installed by Keithley | Overnight | 2 per year | Included | A Field Engineer on-site within 24 hrs after problem is logged with Keithley |
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Basic Service
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Provided by Field Engineer
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Provided by Keithley
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Overnight
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1 per year
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Included
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Module exchange. If troubleshooting is then required, a Field Engineer on-site within 24 hrs
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Module Exchange
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Provided by Factory
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Overnight during normal business hours
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Module Exchange
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Contracts only apply to Keithley manufactured parts. Contract extensions must be added to support non Keithley manufactured parts.
* Available in U.S. only