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Site Help

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This web site is intended to provide accurate, up-to-date information regarding Keithley Instruments Inc. products and services. We strive to make our site useful and accessible, with information that is clear, helpful and easy to find.  Below you will find information regarding configuration of web browsers, that will provide the best viewing experience on keithley.com.

If you have comments or suggestions on ways to improve keithley.com, please contact us:
webmaster@keithley.com



Browser Compatibility

Keithley Instruments strives to create web content that is viewable on the broadest range of web capable devices.
Many areas of our site require the following:
  • Netscape 6.1 or higher; Internet Explorer 5.0 or higher; Mozilla 1.0 or higher
  • JavaScript enabled  (click here for more info)
  • Cookies enabled  (click here for more info)
If you use Netscape Navigator 3.x/4.x or Microsoft Internet Explorer 3.x/4.x, you will observe incorrect behavior, such as pages that do not display completely or links that do not work correctly. Also, you may not be able to access a secure server when you place an order online. We recommend that you upgrade to the latest version of your preferred browser.



Applications and Plug-Ins

Download these applications and plug-ins to make the most of your visit to keithley.com.

Adobe Acrobat Reader
We use PDF (portable document format) files for some documents that are either too long or otherwise unsuitable for presentation as web pages. Examples include white papers, application and technical notes, and product data sheets and specifications. To view PDF files, we recommend that you download the latest version of Adobe Acrobat Viewer, available free from Adobe Systems Inc.

WinZip
WinZip is a useful utility for expanding files archived or compressed in .zip, .tar, and many other formats. Available for Windows only, a demonstration version of WinZip is available for download from WinZip Computing, Inc.

Stuffit Expander
For Macintosh or Windows, Stuffit Expander is another useful freeware utility that allows you to expand files compressed or archived in a variety of popular formats, including MacBinary (.bin), BinHex (.hqx), UUencoded (.uue), .tar, .zip, and StuffIt (.sit). Stuffit Expander is available as a free download from Aladdin Systems, Inc.

RealPlayer
Many of the videos on our site require the RealPlayer plug-in which is provided as a free download from RealNetworks.

Windows Media
Some of the videos on our site require Windows Media Player which is provided as a free download from Microsoft Corp.



Cookies

Many pages at keithley.com use cookies to enhance your online experience
For example, our Online Store uses a cookie so that you can shop online quickly and efficiently. Our Login feature also uses a cookie if you select "Remember My Name" so that you do not have to enter your e-mail address and password every time you visit keithley.com.  With cookies, we can provide information more likely to be of interest to you and eliminate less relevant information.

We Respect Your Privacy
In simple terms, a cookie is a small combination of numbers and/or letters that is stored on your hard drive. These numbers/letters are a way for your Web browser to announce itself to our server. When you accept a cookie, we do not learn private information about you or get access to data stored on your computer. To learn more about how Keithley Instruments respects your privacy, please read our Privacy Statement.

How to Enable Cookies
  • Netscape 6.x: Select Edit, then Preferences, then double-click Advanced. A box appears allowing you to select "Enable all cookies" or "Warn me before storing a cookie".
  • Netscape 7.x/Mozilla 1.x: Select Edit, then Preferences, then double-click Advanced, then Scripts & Plugins. Make sure both Create or Change cookies' and 'Read cookies' are selected. Double-click Advanced. Double-click Privacy & Security, then Cookies. Make sure one of the options that enables cookies is selected.
  • Internet Explorer 5.x: Select Tools, then Internet Options. Then select Security, click Internet, then Custom Level. Under Cookies, you have the option to Enable or Prompt (warn you when accepting a cookie).
  • Internet Explorer 6.x: Select Tools, then Internet Options. Then select Privacy and click Advanced. You have the option to Enable or Prompt (warn you when accepting a cookie) both First-party and Third-party cookies.






Javscript

We use JavaScript throughout keithley.com for navigation, text formatting, and cookies.

How to Enable JavaScript
  • Netscape 6.x: Select Edit, then Preferences, then click Advanced. A box appears allowing you to select Enable JavaScript.
  • Netscape 7.x/Mozilla 1.x: Select Edit, then Preferences, then double-click Advanced, then Scripts & Plugins. Under 'Enable JavaScript for' make sure the Navigator option is selected.
  • Internet Explorer 4.x: Select View, then Internet Options, then click Advanced. Select an option under Security.
  • Internet Explorer 5.x: Select Tools, then Internet Options. Then select Security, click on Internet, then Custom Level. Near the bottom of the list, there is an option called Active Scripting (JavaScript). Click Enable.